1. Our Support Services

General Information and Guidance: You can contact our support team to get information about our products and services and to access the user guide.

Technical Support: We offer fast and effective solutions for technical problems encountered during product or service use.

Customer Satisfaction Support: We are constantly with you to increase your satisfaction and evaluate your feedback.

2. Our Support Channels

You can get support through the following communication channels:

Telephone Support: You can reach our call center between 09:00 - 18:00 on weekdays.

E-mail Support: You can send us your questions or requests via e-mail. Your e-mails will be returned as soon as possible.

Live Support: We provide 24/7 live support service through our website.

Support Request Form: You can send us your problems by filling out the request form on our website.

3. Our Response Times

Emergencies: Critical problems are responded to within 2 hours at the latest.

General Questions and Requests: Applications made during working hours are evaluated within 24 hours.

Feedback: Your suggestions and complaints are meticulously examined and answered within a maximum of 3 business days.

4. Our Responsibilities

We undertake to provide our support services in a fast, accurate and solution-oriented manner.

We take all necessary steps to ensure the satisfaction of our customers in the face of any problem.

We process all your support requests securely in accordance with our privacy policy.

5. Our Customers' Responsibilities

We kindly request that you convey your problems to our support team completely and clearly.

Following the instructions provided regarding the use of our products or services will accelerate the resolution of the problem.

6. Scope of Our Support Policy

Our support services are valid for products and services received from our company.

Guidance is provided for problems originating from third parties or situations beyond the control of our company, but a solution guarantee cannot be given.

7. Exceptions

Support may not be provided for problems arising from improper use of products or services or failure to comply with the specified usage instructions.

Our support services only cover products and services that have been officially approved by the company.